Complete Hotel Operations from Guest to Facility
HotelSync and AIMS together — guest experience, revenue optimisation, and facility management on a unified hospitality platform.
This integrated solution combines HotelSync's guest-facing and revenue operations with AIMS's back-of-house facility management — creating a complete hospitality operations suite where guest satisfaction and property maintenance work in harmony.
The Challenge
Hotels operate two worlds that rarely connect: the guest experience (reservations, check-in, housekeeping, F&B) and the physical property (HVAC, plumbing, electrical, kitchen equipment, building maintenance). When a guest reports a broken air conditioner, the front desk logs it. Maintenance may see it — hours later. Meanwhile, the guest's satisfaction score drops, and preventive maintenance that could have prevented the failure was never scheduled.
The Outcome
A unified hospitality platform where guest-reported issues flow directly to maintenance work orders, preventive maintenance schedules prevent guest-impacting failures, and property condition data informs capital planning — all while HotelSync optimises revenue and guest experience.
Products in This Solution
Guest Operations & Revenue
HotelSync
PMS, channel manager, booking engine, revenue management, housekeeping, guest CRM, and loyalty programme.
Property & Facility Management
AIMS
Hotel facility and equipment maintenance — HVAC, plumbing, electrical, kitchen equipment, building systems — with preventive scheduling and compliance.
How It Works
Operate the Guest Experience
HotelSync manages all guest-facing operations — reservations, check-in, housekeeping, F&B, billing — with real-time visibility across all departments.
Maintain the Property
AIMS schedules preventive maintenance for all hotel systems and equipment. Work orders created automatically based on runtime hours, condition, or calendar.
Connect Guest Issues to Maintenance
Guest-reported issues from HotelSync automatically create AIMS work orders. Front desk tracks resolution status. Guest notified when resolved.
Prevent Guest-Impacting Failures
Predictive maintenance models identify equipment at risk of failure. Work orders scheduled during low-occupancy periods — preventing guest disruption.
Plan Capital Investments
Property condition data aggregated across all hotel assets. Capital planning prioritises investments that impact guest satisfaction and operational efficiency.
Benefits
Unified operations
Guest services and property maintenance on one platform — no information gaps between front and back of house
40% efficiency
Housekeeping coordination time reduced by 40% — room status updated in real time
94% PM compliance
Preventive maintenance compliance for hotel equipment — reducing guest-impacting failures
35% direct bookings
Commission-free direct bookings increased through integrated booking engine and CRM
Architecture
HotelSync handles the guest journey and revenue operations. AIMS handles the physical property. The integration ensures guest issues become maintenance tasks without manual handoff.
Guests + Staff → HotelSync (PMS + Revenue + CRM) + AIMS (Property + Equipment + Compliance) → Unified Hospitality Operations
Unify Your Hotel Operations
See HotelSync and AIMS working together — configured for your property portfolio.